Support

• When working on regulated course materials, we recommend using a Windows- or Mac-based desktop or laptop computer.
• We recommend the use of Windows 7-11 or macOS 10.9 or later operating systems.
• We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Microsoft Edge.
• For business customers, please verify the browser choice and use with your manager or IT department.
• We recommend online learners have at least a 2Mbps connection.

Kaplan uses Zoom for live online events. Clickhere说明如何创建和设置Zoom account.

To optimize your classroom experience with Zoom, we recommend you visit theZoom Download Centerand install the Zoom client. We encourage you to also run asystem checkprior to your first session to ensure the best possible live online classroom experience.

• In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."
• In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."
• 在Firefox中,点击三个点上right, and then tap the box next to "Request Desktop Site.."

You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).

Chrome:

1. Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com).
2. On your browser toolbar, click the Chrome menu at the top right.
3. Click Settings > Advanced > Privacy and security > Clear browsing data.
4. Next to “Time Range” choose All time.
5. Ensure that the only two items that have check marks next to them are “Cookies and other site data” and “Cached images and files.”
6. Click Clear data.
7. Close Chrome to complete the process.
8. Open Chrome and log back in.

Firefox:

1. Navigate to a website away from Kaplan Schweser (such as google.com).
2. Click the Open menu button, and choose Options.
3. Select the Advanced panel.
4. Click on the Network tab.
5. In the Cached Web Content section, click Clear Now.
6. Close the about: preferences page. Any changes you’ve made will automatically be saved.
7. Important: Close completely out of the browser (Use X in upper corner to close).
8. Once closed, reopen and log back in.

Safari 8.0+:

1. Locate the “Settings” Icon.
2. Within the settings, you will find an option that says “Safari.”
3. Scroll down until you see the option for “Advanced.”
4. Then click on where it says “Website Data.”
5. From here, scroll down and select “Remove all website data."

1. Your microphone/camera are active/not muted in the event itself.
2. You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
3. The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.

When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

• Use one of the other recommended browsers.
• Clear your browser’s cache and cookies:
  

• Chrome
• Firefox
• Microsoft Edge
• Safari

• If possible, use a wired internet connection.
• Try another network connection, such as your phone’s cellular network.
• Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
• Visit the page in anincognito(Chrome) orprivate browsing(Firefox) window and be sure you don’t have any browser extensions enabled.